Openings >> METC Registration Specialist Seasonal
METC Registration Specialist Seasonal
Summary
Title:METC Registration Specialist Seasonal
ID:59
Job Status:Temporary
Description
SEIU Healthcare Illinois Indiana Missouri Kansas is a dynamic, action-oriented union of over 98,000 healthcare and childcare workers throughout Illinois, Indiana, Missouri, and Kansas. As one of the largest and fastest growing affiliates of the Service Employees International Union, SEIU HCII is committed to building power for low and moderate income families by organizing low wage workers for economic and social justice.
 
Purpose:
The METC Registration Specialist (METC-RS) is expected to operate as seasonal support in the Member Resource Center (MRC) as part of its day-to-day operations.  The METC-RS will also work closely with union officers, staff, and leaders to communicate with union members about union programs and current issues.
 
Location:  Chicago
 
Duties and Responsibilities may include, but are not limited to the following:
The METC Registration Specialist’s primary responsibility is answering and assisting member calls, emails, faxes, and mail inquiries that come into the METC or MRC toll free line.  In addition, the METC-RS performs a wide range of duties, which may vary according to the needs of the overall program or specific assignment.  The Registration Specialist may perform one or a combination of the duties and responsibilities listed below, depending on the particular assignment.
  • Answering and effectively assisting members via inbound or outbound phone calls, emails, faxes, web inquiry, web chat, social media, live or electronic face-to-face, at events, and/or mail inquiries.
  • Ensuring the productive and proper registration for courses and documentation of call content using SEIU HCII’s computer system and phone software.
  • Researching and problem solving registration, certification and payment issues.
  • Acting on every opportunity to effectively communicate with members in order to drive membership, COPE and member support for campaigns.
  • Communicating in a proactive manner about membership benefits to ensure member retention.
  • Answering basic questions about collective bargaining contracts, other union programs, marketing materials, services, and other union events.
  • Providing proper information and referrals to other union programs and/or programs outside of the union.
  • Make outbound calls when requested
  • Answer questions regarding accurate attendance records for payment and assisting with maintaining same.
  • Processing the confirmation calls for the class registrations.
  • Assisting with maintaining the class and events calendar for the program.
  • Other duties as assigned.
 
Scope and Nature of Supervision:
The METC Registration Specialist’s primary responsibility is the efficient operation of the call center and her/his workstation.  The METC-RS must be able to act and organize their time independently.  They must also be able to receive direction from and interact with the MRC and METC supervisors, as well as other union officers, staff, and leaders when it becomes necessary in the daily operation of the call center.
 
 
Criteria for Evaluation:
The METC-RS will be evaluated on their ability and skills in assisting members to find answers and resolutions to the issues that initiated the call from the member.  The METC-RS will embrace the mission of SEIU HCII and the MRC and demonstrate our organization’s values on a daily basis.  Among other criteria, they will be evaluated on their ability to work independently in the call center answering calls with one-call resolution, maintain working relations with the members and other staff, balance conflicting demands successfully, and to carry out assigned tasks in a competent and professional manner in keeping with SEIU HCII’s overall goals and expectations. On a regular basis, seasonal positions or staff will participate in formal feedback and evaluation to include, but not be limited to Call Monitoring and Individual Statistics.
 
Working Conditions:
Initial service hours will be from 8:30 a.m. to 5:00 p.m. CST.   Staffing will consist of different shifts, with possible weekend hours, and with anticipated extended hours in the future.   Occasional weekend work may be required of all Representatives.
 
Other Expectations:
  1. The METC-RS is expected to have an understanding of the union contracts being administered through SEIU HCII.
  2. All staff may be assigned other duties not included in this job description as required by the organization.
  3. All staff are expected to respect the processes of the organization and are expected to work within the framework of the organization to resolve internal disputes and issues.
 
Key Qualification Criteria:
  • Demonstrated understanding of the organizing model and how it can be used to empower members and ensure superior outcomes in the workplace.
  • Demonstrated ability to formulate and meet measurable performance goals.
  • Must have excellent writing skills for numerous forms of communications including business letters and other correspondence.
  • Excellent interpersonal and communication skills as demonstrated by the ability to relate, establish, and cultivate respectful relationships with people from diverse backgrounds.
  • Ability to work in a multicultural and diverse work environment
  • Ability to work independently, think creatively, manage own time and take initiative
 
Additional Information:
  • Professional training opportunities.
  • Bilingual English/Spanish is a plus.
 
Physical Requirements:
  • Participate in Member Events in a customer service type capacity. This may include, but not be limited to:
    • Assisting members at the Check-in Desk, by sitting or standing and checking members in for the event.
    • Directing member traffic, which requires standing for a limited time and pointing members in the right direction for the event.
    • Event setup and/or clean-up, which may require decorating a room, setting up chairs, or throwing away plates, napkins, and completing general clean-up. 
 
Salary:
Salary is $15.00 an hour.
                                                                                                                                
Apply on our website at: www.seiuhcilin.org/careers
 
We are an Equal Opportunity Employ
This opening is closed and is no longer accepting applications
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